# Welcome to Mail Track for Gmail Send emails with confidence — know exactly when your message is opened. Mailtrack brings transparency to your Gmail, helping you follow up smarter and stay in control. ## Overview [**Mail Track for Gmail**](https://mailtrack.email/) helps you know exactly when your emails have been opened and read.\ It’s a lightweight, privacy-conscious tool that integrates directly into Gmail and provides real-time tracking visibility. ✔️Follow up when an email has been opened but not yet answered. ✔️Keep notifications on to stay aware of important reads. ✔️Review tracking activity periodically to understand engagement patterns. ✔️Keep communication natural — tracking is a tool, not pressure. Mailtrack is available as a [**Google Workspace Add-on**,](https://workspace.google.com/marketplace/app/mail_tracker_for_gmail/888949007475?flow_type=2) which installs directly from the Workspace Marketplace and works seamlessly inside your inbox.\ We also offer a [**Chrome Extension**](https://chromewebstore.google.com/detail/gmailtrack/glkmdbkjgjeacahocnjkglbpiagfgeko) that delivers the same tracking functionality in a browser-based experience. Both versions work independently and provide the same reliable performance. ## Support Need help?\ Our support team is here to assist you. 📩 **Contact us at** \ ⏱️ Replies usually within 24 hours. ## Get Started Jump right in with our step-by-step guides, setup takes less than a minute: {% content-ref url="/pages/gfNRSyggfssTVSoHV39I" %} [Installation](/documentation/installation) {% endcontent-ref %} {% content-ref url="/pages/1TlQK1M2fux657L5Ejqo" %} [Send your first tracked email](/documentation/send-your-first-tracked-email) {% endcontent-ref %} {% content-ref url="/pages/NyZjEzGCe9zORTZNN59f" %} [Get your email tracking report](/documentation/get-your-email-tracking-report) {% endcontent-ref %} # Installation How to install Mail Track for Gmail {% hint style="info" %} [**Mail track for Gmail**](https://mailtrack.email/) is offered in two versions, both designed to work smoothly within Gmail and Google Workspace environments. \ The product includes two independent versions — a [**Google Workspace Add-on** ](https://support.mailtrack.email/google-workspace-add-on/installation)and a [**Chrome Extension**](https://support.mailtrack.email/chrome-extension/installation) — each offering the same reliable tracking experience. If you’re not sure [which one to choose](https://support.mailtrack.email/documentation/faq#should-i-use-chrome-extension-or-google-workspace-add-on), the **Google Workspace Add-on** provides the most seamless integration for most users.\ You can switch to the Chrome Extension later if you prefer a browser-based setup. PS: In a hurry? Desktop = [Chrome Extension](/chrome-extension/installation), mobile = [Google Workspace add-on](/google-workspace-add-on/installation) {% endhint %} ### Install our Chrome Extension Step-by-step documentation on how to install Mail Track for Gmail Chrome extension: {% content-ref url="/pages/06SzxExAzGhaLVElmQM1" %} [Installation](/chrome-extension/installation) {% endcontent-ref %} ### Install our Google Workspace add-on Step-by-step documentation on how to install Mail Track for Gmail extension: {% content-ref url="/pages/aHX9S3hUasxa7EhRSrrM" %} [Installation](/google-workspace-add-on/installation) {% endcontent-ref %} # Send your first tracked email Learn how to send your first tracked email with Mail track for Gmail. Mail track integrates directly into Gmail and shows when your emails have been opened — in real time. {% hint style="info" %} **Mail track for Gmail is a suite of 2 tools** to work on all platforms. If you don't know which one you should use the response is[ here](/documentation/faq#should-i-use-chrome-extension-or-google-workspace-add-on). {% endhint %} ### Send a tracked email from our Chrome Extension Step-by-step documentation on how to send a tracked email from our Chrome extension: {% content-ref url="/pages/78gh4DNF7ORd55FYGnOX" %} [Send a tracked email](/chrome-extension/send-a-tracked-email) {% endcontent-ref %} ### Send a tracked email from our Google Workspace add-on Step-by-step documentation on how how to send a tracked email from our Gmail extension : {% content-ref url="/pages/qbZmt3MFtgGdUjXYpxtD" %} [Send a tracked email](/google-workspace-add-on/send-a-tracked-email) {% endcontent-ref %} # Get your email tracking report Learn how to view and interpret your email tracking results with Mail Track for Gmail. Mail Track provides real-time feedback on when your emails have been opened and read, directly inside Gmail. {% hint style="info" %} **Mail track for Gmail is a suite of 2 tools** to work on all platforms. If you don't know which one you should use the response is[ here](/documentation/faq#should-i-use-chrome-extension-or-google-workspace-add-on). {% endhint %} ### Access email tracking report from our Chrome Extension Step-by-step documentation on how to get email tracking reports from our Chrome extension: {% content-ref url="/pages/queaw5z86INLJqmEzBmY" %} [Email tracking report](/chrome-extension/email-tracking-report) {% endcontent-ref %} ### Access email tracking report from our Google Workspace add-on Step-by-step documentation on how to get email tracking reports from our Gmail extension : {% content-ref url="/pages/gJksGDlzJPVUUH4JKCHA" %} [Email tracking report](/google-workspace-add-on/email-tracking-report) {% endcontent-ref %} # FAQ Frequently asked questions
Should I use Chrome Extension or Google Workspace add-on? If you plan to use Mail Track for Gmail **on your desktop, use the Chrome extension**: the integration with Gmail provide a seamless user experience. If you want to send tracked emails **from your mobile, use the Google Workspace add-on** (directly from the Gmail IOS or Android App). In the end, these tools are connected, so you can use the two of them! **If any doubt start with the Chrome Extension**
The add-on installation seems to be successful but I can't find the shortcut in my Gmail inbox? This issue is affecting all Google Add-ons, it occurs when you have multiple accounts signed in under the same Google Chrome Profile. An easy workaround is to open a private window, sign in to the Google account you want, and then proceed to the installation. More details [here](https://support.mailtrack.email/documentation/pages/aHX9S3hUasxa7EhRSrrM#h.2zr90orf384h_l)
How to delete a tracker? You can delete individual trackers directly from the Mail Track Chrome Extension. To learn how, visit the full [guide](https://support.mailtrack.email/chrome-extension/email-tracking-report).
Can Mail Track exclude my own reads from tracking? Mail Track reports an email as opened even if the sender opens it from their sent folder. We understand this can lead to confusion and inaccurate tracking results, and we are currently working on addressing this behavior to provide more precise data.
Does Mail Track show recipient location and device details? Mail Track provides basic open tracking. It does not currently display recipient location or device type due to privacy and platform limitations.
How can I get an invoice or receipt for my subscription? To view invoices directly from your Mail Track account, follow [these steps.](https://support.mailtrack.email/account-management/manage-your-subscription)
I’m using a new email—how do I update my details? You may send us an email at with the following information: * Current registered email address * New email address
Can I request a refund? Refund requests are applicable for transactions made within 30 days of the payment date. You may send your requests via email at [contact@mailtrack.email](mailto:contract@mailtrack.email)
How to upgrade/downgrade my premium subscription? To update your subscription, follow these steps: 1\. Visit the [plan options](https://mailtrack-billing.web.app/pay) page. 2\. Choose your preferred billing cycle: Yearly, Quarterly, Monthly, or Lifetime. ![](/files/9zRCvfYheYmMZvQACRC5) 3\. Click Switch plan on the Premium plan. ![](/files/hekhkuoUf1l8l82sR04j) 4\. Provide the necessary information to process payment. 5\. Click Update subscription to submit. ![](/files/J8oVD2uBc9AS2ThP7BwF) If you go from a high-tier plan to a lower-tier plan (e.g. Yearly to Monthly), you will be credited the difference with your new subscription on your Mail Track account. This credit will be automatically used on your future invoices. If you go from a low-tier plan to a higher-tier plan (e.g. Monthly to Quarterly), you will be charged the difference immediately.

Can I track individual recipients in group emails? At the moment, Mail Track does not support individual recipient tracking in group emails. It tracks the first open, but cannot distinguish between recipients. Mail Track inserts a single tracking pixel per email. This means it can confirm that someone opened the message, but not who specifically did so in a group thread.
How to install the Mail Track browser extension? You may download it [here](https://chromewebstore.google.com/detail/gmailtrack/glkmdbkjgjeacahocnjkglbpiagfgeko).
How to add the Invisible Tracker? Via the [Google Workspace Add-On](https://workspace.google.com/marketplace/app/mail_tracker_for_gmail/888949007475): 1. Click the three-dot icon on your email composition window. 2. Select Insert tracking pixel. ![](/files/KfUeppbkolZl68Izfxvn) 3. Select Invisible tracker. ![](/files/E2bbmoApzQUNRFA1syYr) Via the [browser extension](https://chromewebstore.google.com/detail/gmailtrack/glkmdbkjgjeacahocnjkglbpiagfgeko): 1. Click the gear icon to go to Settings. ![](/files/cuSKdCKqjlwWyMeYfcEh) 2. Toggle the Invisible tracker to enable it. ![](/files/rlBT0eLpalBneg6UMy8g) 3. A pop-up notification will appear when you start composing your email via Gmail. ![](/files/8XVlThdYWgUh566QjqNE)
How do I update my credit card information on my account? To update your payment method on file, follow these steps: 1\. Navigate to your [Mail Track Subscription page](https://mailtrack-billing.web.app/subscription). 2\. Scroll down to the Payment methods section. 3\. Click the + Add payment method button and provide the necessary card information. ![](/files/50Auh1iy7srdhLHCKeLE) Once you have added the new payment method, you will be able to set it as your default for future payments.
How to change the timezone on my Mail Track account? Via your [Mail Track dashboard](https://mailtrack-billing.web.app/feed): 1. Go to your [Settings](https://mailtrack-billing.web.app/settings/settings) page. ![](/files/61tCQc6sh0M8DHCyaxaO) 2. Select your preferred timezone from the dropdown menu under Timezone. ![](/files/DIQQDK2QaGrHJsUpdZrN) Via the [Google Workspace Add-On](https://workspace.google.com/marketplace/app/mail_tracker_for_gmail/888949007475): 1. Open the Mail Track Google Workspace Add-On from the sidebar panel. ![](/files/4P5dnNuOxg85l5VPqA0A) 2. Click the three-dot icon on the top right corner and select Settings. ![](/files/ag6LZy8MBJqn7dumYpj9) 3. Select your preferred timezone from the dropdown menu under Timezone. ![](/files/ZnVIWjuMGsYnI8qAxgvj) Via the browser extension: 1. Click the gear icon to go to Settings. ![](/files/mRuadCLoPaRffKAQypwI) 2. Select your preferred timezone from the dropdown menu under Timezone. ![](/files/X8hB0yTYRDKyeIGgXmov)
How to check the status of my tracked emails? To check the status of your sent emails, you can refer to this guide for detailed instructions: [Get your email tracking report | Mail Track For Gmail Support.](https://support.mailtrack.email/documentation/get-your-email-tracking-report) Additionally, you may view them via your [Feed page](https://mailtrack-billing.web.app/feed), [Google Workspace-Add-On](https://workspace.google.com/marketplace/app/mail_tracker_for_gmail/888949007475) or [browser extension](https://chromewebstore.google.com/detail/gmailtrack/glkmdbkjgjeacahocnjkglbpiagfgeko).
I just sent my email, and the status says it has been read already. Why? Here are some possible reasons why you might see an open count recorded in a short period:
* Email Provider Security Scans: Some email providers pre-load email content as part of their security measures to check for spam or phishing. This process can sometimes trigger our tracker, leading to an open being recorded. Unfortunately, this behavior is beyond our control. * Sender Self-Opens: Mail Track reports an email as opened even if the sender opens it from their sent folder. We understand this can cause confusion and inaccurate tracking results, and we are actively working on addressing this to provide more precise data. Immediate Recipient Receipt: In most cases, the email has been immediately received by the recipient.
How to uninstall Mail Track? To remove Mail Track from your Google account, please follow these simple steps: 1\. Navigate to your [Google account permissions](https://myaccount.google.com/permissions) page. 2\. In the Third-party apps with account access section, find Mail Track and click Remove Access.
Don't you find the response to your question? [contact us](mailto:contact@mailtrack.email) # Manage Your Subscription You can manage your Mail Track subscription directly from inside Gmail — whether you’re using the Google Workspace Add-on or the Chrome Extension. {% hint style="info" %} From either version, you can update your [plan](https://mailtrack.email/#pricing), cancel your subscription, add or update a payment method, and download invoices. {% endhint %} ### How to Manage Subscription in the Google Workspace Add-on If you’re using the [**Mail Track Add-on**](https://support.mailtrack.email/google-workspace-add-on/installation) inside Gmail, you can manage your subscription and billing directly from the sidebar — without leaving your inbox. Follow these steps: 1. Open Gmail. 2. In the right-hand sidebar, click the **Mail Track for Gmail** icon. 3. Tap three dots and the **Settings ⚙️** button to open your preferences. 4. At the bottom, select **Manage subscription**.
### How to Manage Subscription in the Google Workspace Extension If you’re using the [**Mail Track Chrome Extension**](https://support.mailtrack.email/chrome-extension/installation), you can also manage your subscription directly from the extension window in Gmail. Follow these steps: 1. Open Gmail. 2. Click the **Mail Track (checkmark)** icon in the top-right corner of your inbox to open the extension panel. 3. Click the **profile icon (👤)** in the top-right corner of the panel. 4. Select **Subscription** from the dropdown menu.
Didn't find the response to your question ? [contact us](mailto:contact@mailtrack.email) # Chrome extension help Welcome to the help page for the Mail Track Chrome Extension. This guide explains how to enable tracking, check your Mail track status, and manage settings — all directly within Gmail. ### How to Enable the Chrome Extension Once you’ve installed Mailtrack from the [Chrome Web Store](https://chrome.google.com/webstore), it integrates automatically into Gmail. To activate tracking: 1. Open your **Gmail inbox**. 2. Look for the **Mail Track checkmark icon** in the top bar of Gmail (next to the search box). 3. Click the icon to open the quick menu. 4. Switch **Mailtrack** to the **ON** position. 5. Optional: * Enable **Track emails by default** to automatically track all outgoing emails. * Turn on **Invisible Tracker** if you prefer your recipients not to see the Mailtrack signature. ([*Pro* ](https://mailtrack-billing.web.app/pay)*feature*).
### Using Mailtrack in Gmail Once enabled, Mailtrack automatically tracks emails you send from Gmail.\ You’ll see the familiar checkmarks appear next to each sent email: ![](/files/tjHKbNXVxWJsqJZ4VSUb) #### ☑️☑️**Two transparent checkmarks — Email sent** Mailtrack successfully sent your message. #### ✅✅ **Two green checkmarks — Email opened** Your email has been **opened** by the recipient. ### 🔍 Search by Recipient Mailtrack now supports **“Search by Recipient”**, allowing you to quickly find all tracked emails sent to a specific person — directly inside Gmail. You can search by: * **Email address** * **Subject line**
Just type the recipient's email in the search bar, and you’ll see all tracked messages associated with it. This makes it easy to: * review engagement history, * and track conversations with important recipients. ### More detailed documentation is available here: {% content-ref url="/pages/06SzxExAzGhaLVElmQM1" %} [Installation](/chrome-extension/installation) {% endcontent-ref %} {% content-ref url="/pages/78gh4DNF7ORd55FYGnOX" %} [Send a tracked email](/chrome-extension/send-a-tracked-email) {% endcontent-ref %} {% content-ref url="/pages/queaw5z86INLJqmEzBmY" %} [Email tracking report](/chrome-extension/email-tracking-report) {% endcontent-ref %} {% content-ref url="/pages/qQylNxUyWctXKdGusprv" %} [Settings](/chrome-extension/settings) {% endcontent-ref %} # Installation You will learn how to install Mail Track for Gmail chrome extension
Mail Track for Gmail on Google Chrome Store

Mail Track for Gmail on Google Chrome Store

Here are the 4 steps to install Mail Track for Gmail: 1. Go to the Chrome store on our [extension page](https://chromewebstore.google.com/detail/gmailtrack/glkmdbkjgjeacahocnjkglbpiagfgeko/reviews) 2. Click on "Add to Chrome". Chrome will ask you to confirm the permissions of the extension. 3. From now you can go to your [Gmail inbox](https://mail.google.com/mail/u/0/#inbox), and the icon of the extension will be displayed directly in the Gmail interface. 4. You can now activate Mail Track for Gmail by clicking on this icon, and [start tracking your emails](/chrome-extension/send-a-tracked-email). The video below will show you how simple the process is : {% embed url="" %} Video showing how to install Mail Track for Gmail {% endembed %} After the installation, you can also [set your preferences](/chrome-extension/settings) for read notifications or tracker type. # Send a tracked email You will learn how so send a tracked email from our Chrome Extension You can watch this video to show you all the below steps: {% embed url="" %} Adding or removing mail tracking from Mail Track Chrome extension {% endembed %} ## Start tracking With the Mail Track for Gmail Chrome extension, the process of tracking an email is straightforward: 1. Create a draft, and the tracker will be added automatically 2. A popup will appear in the top right corner of the current tab, to confirm that the email is tracked. {% hint style="info" %} If the confirmation popup doesn't appear, check that [Mail Track for Gmail is enabled](/chrome-extension/settings) and that you activated the [tracking by default](/chrome-extension/settings) {% endhint %} ## Cancel tracking At this stage, **you can also remove the tracker**: simply click on it. For the invisible tracker, there is a button with the icon of Mail Track at the bottom of the draft window:
Remove tracker in Mail Track Chrome extension

Remove tracker in Mail Track Chrome Extension

# Email tracking report You will learn how to get data about sent tracked emails To open your tracking report: 1. Open Gmail. 2. Click the **Mail Track icon** in the top-right corner of Gmail. 3. Click your **account/profile icon (👤)** in the extension menu. 4. Select **Open webapp**.
The Email tracking dashboard will be open in a new tab. From there, you can access all your tracked emails thread, and see the aggregated statistics (status, number of times opened...)
Email tracking report

Email tracking report

By clicking on a email thread, you can also access to the detailed view of the email tracking report, which show you more details about the exact timing of tracking events.
Detail of a tracked email in email tracking report

Detail of a tracked email in email tracking report

## 🗑️ Delete Trackers You can now delete individual trackers directly from the Mail Track Chrome Extension.\ This helps you keep your tracking list clean and removes outdated or irrelevant tracking entries. *** ### How to delete a tracker 1. Open **Gmail**. 2. Click the **Mailtrack icon** in the top-right corner to open the Mailtrack panel. 3. In the panel, locate the tracked email you want to remove. 4. **Hover your mouse over the item** — a trash icon will appear on the right. 5. Click the **trash icon** to delete the tracker. 6. The entry will disappear immediately from your list.
If you have more questions about tracking, visit our [**FAQ**](https://support.mailtrack.email/documentation/faq). # Settings Settings available in Mail Track for Gmail Chrome Extension You can access the settings panel in the Chrome extension by clicking on the Mail Track for Gmail icon, in the Gmail interface.
Here is a description of the settings available
Enabling Mail Track for Gmail This button enables or disables Mail Track for Gmail tracker insertion, and notifications.
Choose the type of tracker Allow you to select between the invisible and the visible tracker. The invisible tracker is a premium feature
Set Tracking by default When activated, a tracker will be added automatically to each email draft created. When a tracker is inserted, a notification message is displayed. If you want to remove the tracker or change the tracker type [check this page](/chrome-extension/send-a-tracked-email#cancel-tracking).
Enable live notifications When enabled, live notifications will inform you that an email has been opened, using Chrome notifications
# Installation You will learn how to install Mail Track add-on in your Google Gmail ## Install Mail Track for Gmail Install Mail Merge for Gmail from the [Google Workspace marketplace](https://workspace.google.com/marketplace/app/mail_tracker_for_gmail/888949007475) if you haven’t already done so by clicking on the “Install” button.
Install Mail Track for Gmail from the Google Workspace Marketplace

Install Mail Track for Gmail from the Google Workspace Marketplace

* A pop-up will ask for your permission to install the add-on, click on Continue * Another popup will ask you for some permissions, click on "Allow" After the installation (it usually takes less than 15 seconds) you will get a popup, saying that the add-on has been installed. ## Launch Mail Track for Gmail
How to launch Mail Track for Gmail Google Workspace add-on

How to launch Mail Track for Gmail add-on

* Go to your Gmail Inbox (if Gmail was already opened, refresh the page) * In the sidebar, on the right, click on Mail Track for the Gmail icon ## Installation issues: There are two known issues that we can't fix, as it doesn't depend on Mail Track for Gmail: **1- The add-on doesn't seem to be installed successfully / I never get the "add-on installed successfully" popup:** This issue can occur when you sign in to Google accounts, and you are not using the principal account for installation. An easy workaround is to open a private window, sign in to the Google account you want, and then proceed to the installation. **2- After successful installation, Mail Track is not visible in Gmail:** Simply refresh Gmail, wait for 10 seconds, and it should appear in the menu! # Send a tracked email Mail Track for Gmail add-on, unlike the Chrome extension, can be used from your desktop and your mobile Gmail App. In both cases, this article will show you how to add a tracker in your email. ## Track an email from Desktop
insert a tracker from Gmail Desktop

insert a tracker from Gmail web interface

From your Gmail inbox follow these 3 : 1. When your email draft is ready**,** click on the menu button in the bottom right corner of Gmail draft panel. To avoid false positives in email tracking, **be sure to perform this step after writing your email and setting recipient(s).** 2. In the popup, **you** can select the type of tracker you want to insert 3. Your email is now tracked ! ## Track an email from the Gmail mobile App
insert tracker from gmail mobile app

insert a tracker from the Gmail mobile app

From Gmail mobile Application (on IOS and Android), follow these 4 steps : 1. When your email draft is ready**,** click on the menu button in the top right corner of Gmail mobile application. To avoid false positives in email tracking, **be sure to perform this step after writing your email and setting recipient(s).** 2. In the popup, **select "Insert from Mail Track for Gmail".** Please not that the label of this text will be different depending on your phone language. 3. You can select the type of tracker you want to insert 4. Your email is now tracked # Email tracking report The Mail Track for Gmail add-on allows you to view the activity of your tracked emails directly inside Gmail. You can instantly see which messages were opened, when, and how many times. ### 📥 View the tracking report for any email Your tracked emails appear in a simple list inside the add-on. To open the detailed tracking report: 1. Open the **Mail Track for Gmail** add-on in the Gmail sidebar. 2. You’ll see a list of your tracked emails. 3. **Tap the subject of any email** to view its full tracking details. The individual report includes: * Sent date * Last open time * Total opens
### 🔍 Search your tracked emails You can quickly find any tracked email using the built-in search bar. You can search by: * **Email subject** * **Recipient email address** Just type your query and click **Search**.
If you have more questions about tracking, visit our [**FAQ**](https://support.mailtrack.email/documentation/faq). # Settings The Settings panel allows you to customize how Mail Track behaves inside your Gmail account. You can access the settings panel in the Google Workspace Add-on by opening the add-on from the Gmail sidebar and selecting **Settings**.
The following options are available:
Delivered & read indicators Enables Mail Track’s checkmark icons next to emails in your inbox: **✓✓** — sent **✓** — opened
Live Notifications **Real-time pop-up alerts**\ *(Requires pop-ups to be allowed in your browser)* When enabled, you’ll receive instant notifications when someone opens your email. Perfect for time-sensitive communication and follow-ups.
Show Recipient Email When browsing your tracked emails list, this option allows you to switch the display format: * **OFF** — show subjects * **ON** — show recipient email addresses instead Useful if you send many emails with similar subjects.
Digest Emails Enabling this feature sends you a digest containing: * Number of emails sent * How many were opened * Overall engagement Ideal for keeping an overview without checking individual reports.
Timezone Mail Track uses your timezone to display accurate timestamps in: * Tracking reports * Notifications * Digest summaries You can leave it on **AUTO** or choose a specific timezone manually.
Manage Subscription Access your billing dashboard where you can: * Update your plan * Add or change a payment method * Cancel your subscription * Download invoices